Pinpoint Test J : No sound is emitted.

Check sound output across all systems.

Is there no sound output across all systems? 

YES:  Go to step  2.

NO:  Go to step  3.

Check the volume level is not set too low.

Is the volume level set too low? 

YES:  Increase the volume level and re-test vehicle.

NO:  Go to step  3.

The amplifier and speaker wiring harnesses are correctly connected.

Are the amplifier and speaker wiring harnesses correctly connected? 

YES:  Check the MOST devices. Go to step  4.

NO:  Refer to the electrical circuit diagrams and check integrity of amplifier and speaker wiring harness and connections.

Check to see if only voice recognition does not output.

Is there no output only from the voice recognition? 

YES:  Go to step  5.

NO:  Proceed to step 8.

Check the volume level for voice guidance is not set too low.

Is the volume level for voice guidance set too low? 

YES:  Increase the volume level and re-test vehicle.

NO:  Go to step  6.

Check to see if the voice guidance is set to 'OFF' in the navigation settings.

Is the voice guidance set to 'OFF' in the navigation settings? 

YES:  Set to 'ON' and re-test the vehicle.

NO:  Go to step  7.

Check to see if the following items apply.

• There is no destination set
• There is no movement along the route

Do the two items apply? 

YES:  Normal operation, confirm customer symptom and re-test vehicle.

NO:  Check MOST connection at the Touch Screen Display (TSD), check the MOST devices. Proceed to the next step.

Check to see if only voice recognition does not output.

Is there no output only from the voice recognition? 

YES:  Refer to the there is no navigation voice guidance diagnosis.

NO:  Go to step  9.

Check to see if sound is only absent when using the audio system or telephone.

Does only the audio system or telephone sound not output? 

YES:  Check MOST connection at the Touch Screen Display (TSD), check the MOST devices.

NO:  Refer to the electrical circuit diagrams and check integrity of wiring harness and connections.