Inspection And Verification

Verify the customer concern.

Visually inspect for obvious signs of mechanical or electrical damage.

Visual Inspection

Mechanical	Electrical
Steering column Brake pedal Smart key Steering Wheel	Fuses Harnesses and connectors Warning lamp operation Smart key operation Engine start operation

If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
If the cause is not visually evident, check for Diagnostic Trouble Codes (DTC's) and refer to the DTC Index.

CAUTION: Diagnosis by substitution from a donor vehicle is NOT acceptable. Substitution of control modules does not guarantee confirmation of a fault, and may also cause additional faults in the vehicle being tested and/or the donor vehicle

NOTE: If the control module or a component is suspect and the vehicle remains under manufacturer warranty, refer to the warranty policy and procedures manual (section B1.2), or determine if any prior approval program is in operation, prior to the installation of a new module/component.

NOTE: Generic scan tools may not read the codes listed, or may read only 5-digit codes. Match the 5 digits from the scan tool to the first 5 digits of the 7-digit code listed to identify the fault (the last 2 digits give extra information read by the manufacturer-approved diagnostic system)

NOTE: When performing voltage or resistance tests, always use a digital multimeter accurate to three decimal places and with a current calibration certificate. When testing resistance, always take the resistance of the digital multimeter leads into account

NOTE: Check and rectify basic faults before beginning diagnostic routines involving pinpoint tests

NOTE: Inspect connectors for signs of water ingress, and pins for damage and/or corrosion

NOTE: If diagnostic trouble codes are recorded and, after performing the pinpoint tests, a fault is not present, an intermittent concern may be the cause. Always check for loose connections and corroded terminals

Symptom Chart

Symptom - Message Displayed	Symptom - Possible Cause	Action
Smart key not found - Refer to handbook	Ignition mode fails to switch on	Refer to Pinpoint Test A .
NOTE: Back up start - 10MY onwards Smart key not found - Refer to handbook	Ignition mode fails to switch on	Refer to Pinpoint Test B .
Press start and brake	Engine fails to crank	Refer to Pinpoint Test C .
Steering column locked	Ignition switches off after 3 seconds	Refer to Pinpoint Test D .
NOTE: For diesel engines Engine still not cranking	Ambient temperatures below zero	Refer to Pinpoint Test E .