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Engine Will Not Crank / 'Smart Key Not FOUND' Message Displayed (LTB00540NAS5)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.
Publication date: 2016-07-05
Reference number: LTB00540NAS5
Supersedes refnos: LTB00540NAS1, LTB00540NAS2, LTB00540NAS4

ENGINE WILL NOT CRANK / 'SMART KEY NOT FOUND' MESSAGE DISPLAYED

ENGINE WILL NOT CRANK / 'SMART KEY NOT FOUND' MESSAGE DISPLAYED

TECHNICAL SERVICE BULLETIN

Reference Number(s): LTB00540NAS5, Date of Issue:  July 05, 2016
LAND ROVER: 2010-2015 LR4 (LA); 2010-2012 Range Rover (LM); 2013-2015 Range Rover (LG); 2010-2013 Range Rover Sport (LS); 2014-2015 Range Rover Sport (LW); 2012-2015 LR2 (LF); 2012-2015 Range Rover Evoque (LV)
SECTION: 501-00
AFFECTED VEHICLES: LR2 (LF) Model Year: 2012-2015 VIN: 281016-439912 Assembly Plant: Halewood; LR4 (LA) Model Year: 2010-2015 VIN: 510742-777506 Assembly Plant: Solihull; Range Rover Evoque (LV) Model Year: 2012-2015 VIN: 000447-077911 Assembly Plant: Halewood; Range Rover Sport (LW) Model Year: 2014-2015 VIN: 001154-542164 Assembly Plant: Solihull; Range Rover (LG) Model Year: 2013-2015 VIN: 001204-243370 Assembly Plant: Solihull; Range Rover Sport (LS) Model Year: 2010-2013 VIN: 212147-814822 Assembly Plant: Solihull; Range Rover (LM) Model Year: 2010-2012 VIN: 304426-393639 Assembly Plant: Solihull

MARKETS

NAS

CONDITION SUMMARY

Situation:  One or more of the following issues may be evident when using the Smart Key:

Cause:  This may be caused by a 'lock up' of the Remote Function Actuator (RFA).

Action:  Should a customer express this concern, follow the appropriate Service Instruction [A or B] outlined below.

PARTS

NOTE: The Remote Function Actuator (RFA) may also be referred to as Keyless Vehicle Module (KVM) and/or Remote Keyless Entry (RKE) module.
PARTS INFORMATION

LR071651 Keyless Vehicle Module - without Keyless Entry 1 (only if required by SDD)
LR071386 Keyless Vehicle Module - with Keyless Entry 1 (only if required by SDD)

TOOLS

NOTE: This Active Bulletin will display a functional programming shortcut if accessed within a diagnostic session.

Jaguar Land Rover-approved diagnostic tool with latest DVD and Calibration File

Jaguar Land Rover-approved Midtronics battery power supply

WARRANTY

NOTE: The Remote Function Actuator (RFA) may also be referred to as Keyless Vehicle Module (KVM) and/or Remote Keyless Entry (RKE) module.
NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.
NOTE: DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
DESCRIPTION SRO TIME (HOURS) CONDITION CODE CAUSAL PART
Read and clear DTCs 12.90.16  0.2 42 LR031379
Module - Keyless Vehicle Module - Renew - LR2 (L359) 86.80.08  0.6 42 LR031379
Module - Keyless Vehicle Module - Renew - LR4 (L319) 86.26.03  0.3 42 LR031379
Module - Keyless Vehicle Module - Renew - Range Rover Evoque (L538) 86.80.08  0.9 42 LR031379
Module - Keyless Vehicle Module - Renew - Range Rover Sport (L320), Range Rover (L322) 86.26.03  0.4 42 LR031379
Module - Keyless control module - Renew - Range Rover Sport (L494), Range Rover (L405) 86.80.08  0.7 42 LR042874
Keyless Vehicle Module - Configure - With SDD connected 86.90.84.01  0.1 42 LR031379
NOTE: Normal Warranty procedures apply.

SERVICE INSTRUCTION A' - LR4 (L319), Range Rover Sport (L320), and Range Rover (L322) Vehicles Only 

CAUTION: A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis / module programming.
CAUTION: Ensure all ignition ON/OFF requests are carried out; failure to perform these steps may cause damage to control modules in the vehicle.
NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with DVD145.08 v.240 or later.
NOTE: The Remote Function Actuator (RFA) may also be referred to as Keyless Vehicle Module (KVM) and/or Remote Keyless Entry (RKE) module.
  1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
  2. Turn ignition ON (engine not running).
  3. Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
  4. Follow the on-screen prompts, allowing the diagnostic tool to read the VIN, identify the vehicle, and initiating the data collect sequence.
  5. Select Diagnosis  from the Session Type screen.
  6. Select the Selected Symptoms  tab and then select:
    • Powertrain > Engine system > Starting system > Will not start  or
    • Electrical > Instruments > Information and message centre > message display area > Powertrain 
  7. Select continue  .
  8. Select the Recommendations  tab.
  9. Select Run  to perform the Security - Smart key not found  option.
  10. Follow all on-screen instructions to complete this task.
    NOTE: The application will check the hardware level and may instruct to replace the Keyless Vehicle Module (if necessary) and run the Configure new modules - Keyless vehicle module' option from the 'Service Functions' menu. If the hardware fitted to the vehicle is at the latest level, the application will check the software level and prompt to update the software (if necessary).
    NOTE: If a new Keyless Vehicle Module (KVM) is required but is not currently available, abort the SDD routine and follow the Configure new modules - Keyless vehicle module' routine when a new KVM is available.
  11. Run the 'Security - Smart key not found' option.
  12. If Keyless Vehicle Module (KVM) replacement is required, see:
    • TOPIx Workshop Manual section 501-14: Handles, Locks, Latches and Entry Systems - Remote Keyless Entry (RKE) Module (LR4, Range Rover Sport) or 
    • TOPIx Workshop Manual section 501-05: Loadspace Trim Panel LH (Range Rover) to access the KVM
  13. Follow all on-screen instructions to complete this task, ensuring all Diagnostic Trouble Codes (DTC) are cleared.
  14. When all tasks are complete, select the Session  tab and then select the Close Session  option.
  15. Disconnect the diagnostic tool and battery power supply from the vehicle.

SERVICE INSTRUCTION B' - LR2 (L359), Range Rover Evoque (L538), Range Rover Sport (L494), and Range Rover (L405) Vehicles Only 

CAUTION: A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle battery during diagnosis / module programming.
CAUTION: Ensure all ignition ON/OFF requests are carried out; failure to perform these steps may cause damage to control modules in the vehicle.
NOTE: The Jaguar Land Rover-approved diagnostic tool must be loaded with DVD145.08 v.240 or later.
NOTE: The Remote Function Actuator (RFA) may also be referred to as Keyless Vehicle Module (KVM) and/or Remote Keyless Entry (RKE) module.
  1. Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle battery.
  2. Turn ignition ON (engine not running).
  3. Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.
  4. Follow the on-screen prompts, allowing the diagnostic tool to read the VIN, identify the vehicle, and initiating the data collect sequence.
  5. Select Diagnosis  from the Session Type screen.
  6. Select the Selected Symptoms  tab and then select:
    • Powertrain > Engine system > Starting system > Will not start  or
    • Electrical > Instruments > Information and message centre > message display area > Powertrain 
  7. Select continue  .
  8. Select the Recommendations  tab.
  9. Select Run  to perform the Configure existing module - Keyless vehicle module  option.
    NOTE: The application will check the hardware level and may instruct to replace the Keyless Vehicle Module (if necessary) and run the Configure new modules - Keyless vehicle module' option from the 'Service Functions' menu. If the hardware fitted to the vehicle is at the latest level, the application will check the software level and prompt to update the software (if necessary).
    NOTE: If a new Keyless Vehicle Module (KVM) is required but is not currently available, abort the SDD routine and follow the Configure existing module - Keyless vehicle module' routine when a new KVM is available.
  10. Follow all on-screen instructions to complete this task, ensuring all Diagnostic Trouble Codes (DTC) are cleared.
  11. When all tasks are complete, select the Session  tab and then select the Close Session  option.
  12. Disconnect the diagnostic tool and battery power supply from the vehicle.
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