Apple IOS8, IPHONES 6 And 6 Plus Issue Affecting Phone Operation (SSM71997)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.

Publication date: 2014-09-23
Reference number: SSM71997

APPLE IOS8, IPHONES 6 AND 6 PLUS ISSUE AFFECTING PHONE OPERATION

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM71997, Date of Issue: September 23, 2014

LAND ROVER:	Discovery 4/L319, Freelander 2/L359, Range Rover/L405, Range Rover Sport/L494, Range Rover/L322, Range Rover Evoque/L538, Range Rover Sport/L320
CATEGORY:	Electrical

SERVICE INFORMATION

Symptom 207000 Entertainment Systems

Attachments

ISSUE

Content

Customers might be experiencing an issue with iPhones 6 and 6Plus, as well as iPhones that have been updated to iOS8. The issue is common across all manufacturers

SYMPTOMS

When the Apple device is connected to the car system and a call is received there is no option to answer or reject the incoming call on the system. The steering wheel controls also have no effect.

The touch screen continues to display the phone screen. The pop-up screen to answer or reject the call is not shown.

What Apple products

This has been reported on some iPhones 6 and 6Plus devices, as well as iPhones that have been updated to iOS8.

NOTE: Not all devices will be affected by this issue.

CAUSE

This is caused due to the new iCloud "iPhone Cellular Calls" feature. This issue is an iOS issue and not a car system issue.

ACTION

If the user is experiencing the above mentioned symptoms then they should go to settings, select iCloud and then turn that option off. The user should then delete the car's bluetooth pairing from the phone and then turn the phone "off" and then "on".

Whilst the phone is being power cycled the user should then delete the phone from the car's system.

The phone should then be paired to the car and start using it as normal.