Unable To Login To SDD - Recommended TOPIX Browsers Screen Is Displayed. (SSM71860)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.

Publication date: 2014-05-21
Reference number: SSM71860

UNABLE TO LOGIN TO SDD - RECOMMENDED TOPIX BROWSERS SCREEN IS DISPLAYED.

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM71860, Date of Issue: May 21, 2014

LAND ROVER:	LR4/L319, LR2/L359, LR3/L319, Range Rover/L405, Range Rover Sport/L494, Defender/L316, Range Rover/L322, Range Rover Evoque/L538, Range Rover Sport/L320
CATEGORY:	Diagnostic Software Hardware

Symptom 000101 Diagnostic Concerns

Content

Unable to Login to Symptom Driven Diagnostics (SDD) - Recommended TOPIx browsers screen is displayed.

Compatibility View Settings are switched on for SDD machines which have been updated from DVD 129 or below.

Complete the following:

Open Internet Explorer
Go to 'Tools' tab
Select 'Compatibility View Settings'
Un-tick 'Display intranet sites in Compatibility View'
Un-tick 'Display all websites in Compatibility View'
If 'localhost' is listed within 'Websites you've added to Compatibility View:' Select 'Localhost' and select 'Remove'.
If 'jlrext.com' is listed within 'Websites you've added to Compatibility View:' Select 'jlrext.com' and select 'Remove'.
Close all Internet Explorer windows
Login in to SDD
SDD should now login successfully
If still unable to login to SDD submit a Diagnostic Report