Unable To Unlock Or Start The Vehicle With The Smart Key (LTB00492V4)
WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.
Publication date: 2014-07-15Reference number: LTB00492V4
Supersedes refnos: LTB00492NAS1, LTB00492NAS2
UNABLE TO UNLOCK OR START THE VEHICLE WITH THE SMART KEY
TECHNICAL SERVICE BULLETIN
Reference Number(s): LTB00492v4, Date of Issue:
July 15, 2014
| LAND ROVER: | 2010-2012 Discovery 4/LR4 (LA), Range Rover (LM), Range Rover Sport (LS); 2012 Range Rover Evoque (LV) |
| SECTION: | 418-00 |
| AFFECTED VEHICLES: | Discovery 4/LR4 (LA) Model Year: 2010-2012 VIN: AA528840-CA623748; Range Rover (LM) Model Year: 2010-2012 VIN: AA317628-CA381305; Range Rover Sport (LS) Model Year: 2010-2012 VIN: AA233855-CA749082; Range Rover Evoque (LV) Model Year: 2012 VIN: CH616803-CH663101 |
NOTE:
This reissue replaces all previous versions. Please destroy all previous versions. Only refer to the electronic version of this Technical Bulletin in TOPIx.
This bulletin supersedes TSB LTB00492v3/2014 dated 03 FEB 2014, which should either be destroyed or clearly marked to show it is no longer valid (e.g. with a line across the page). Only refer to the electronic version of this Technical Bulletin in TOPIx.
This bulletin supersedes TSB LTB00492v3/2014 dated 03 FEB 2014, which should either be destroyed or clearly marked to show it is no longer valid (e.g. with a line across the page). Only refer to the electronic version of this Technical Bulletin in TOPIx.
MARKETS
All
CONDITION SUMMARY
Situation:
A customer may report a concern that the vehicle does not unlock using the Smart key, then will not start after gaining entry with the Smart key blade. The vehicle also does not display the 'Smart key not found' message when pressing the Start/Stop button. Attempting to start the vehicle, with the smart key in the failsafe starting position, also does not allow the vehicle to start.
This version has been issued for a change to the Warranty Times.
NOTE:
All the vehicle keys need to be present before continuing with this Service Instruction.
Cause: Component tolerances within the Central Junction Box (CJB) (also known as the Body Control Module (BCM)) may prevent correct functionality during attempts to start the vehicle. Suggested Customer Concern Code C27.
Action: Should a customer express concern, follow the Service Instruction out lined below.
PARTS
PARTS
| LR023679 | Range Rover - Central Junction Box (CJB) | Quantity: 1 |
| LR055939 | Range Rover Evoque - Central Junction Box (CJB) | Quantity: 1 |
| LR023520 | Range Rover Sport - Discovery 4/LR4 (LA) - 2010 and 2011 - Central Junction Box (CJB) - Manual Column Tilt | Quantity: 1 |
| LR032733 | Range Rover Sport - Discovery 4/LR4 (LA) - 2010 and 2011 - Central Junction Box (CJB) - Electric Column Tilt | Quantity: 1 |
| LR053224 | Range Rover Sport - Discovery 4/LR4 (LA) - 2012 - Central Junction Box (CJB) - Manual Column Tilt | Quantity: 1 |
| LR053223 | Range Rover Sport - Discovery 4/LR4 (LA) - 2012 - Central Junction Box (CJB) - Electric Column Tilt | Quantity: 1 |
TOOLS
No Tools Required
WARRANTY
Repair/Claim Coding
| CAUSAL PART | LR028902 |
|---|---|
| CONDITION CODE | 42 |
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.
NOTE:
DDW requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero.
| DESCRIPTION | SRO | TIME (HOURS) | CONDITION CODE | CAUSAL PART |
|---|---|---|---|---|
| Discovery 4/LR4 (LA) 2010 and 2011 - W/Manual Column Tilt - Install A New Central Junction Box (CJB) | 86.70.04 | 0.6 | 42 | LR023520 |
| Discovery 4/LR4 (LA) 2010 and 2011 - W/Electric Column Tilt - Install A New Central Junction Box (CJB) | 86.70.04 | 0.6 | 42 | LR032733 |
| Discovery 4/LR4 (LA) 2012 - W/Manual Column Tilt - Install A New Central Junction Box (CJB) | 86.70.04 | 0.6 | 42 | LR053224 |
| Discovery 4/LR4 (LA) 2012 - W/Electric Column Tilt - Install A New Central Junction Box (CJB) | 86.70.04 | 0.6 | 42 | LR053223 |
| Range Rover Evoque - Install A New Central Junction Box (CJB) | 86.70.04 | 0.9 | 42 | LR055939 |
| Range Rover Sport 2010 and 2011 - W/Manual Column Tilt - Install A New Central Junction Box (CJB) | 86.70.04 | 0.6 | 42 | LR023520 |
| Range Rover Sport 2010 and 2011 - W/Electric Column Tilt - Install A New Central Junction Box (CJB) | 86.70.04 | 0.6 | 42 | LR032733 |
| Range Rover Sport 2012 - W/Manual Column Tilt - Install A New Central Junction Box (CJB) | 86.70.04 | 0.6 | 42 | LR053224 |
| Range Rover Sport 2012 - W/Electric Column Tilt - Install A New Central Junction Box (CJB) | 86.70.04 | 0.6 | 42 | LR053223 |
| Range Rover - Install A New Central Junction Box (CJB) | 86.70.01 | 0.8 | 42 | LR023679 |
| Evoque - Reconfigure The New Central Junction Box (CJB) | 86.90.06 | 0.2 | 42 | LR028902 |
| Discovery 4/LR4 (LA) - Range Rover Sport - Reconfigure The New Central Junction Box (CJB) | 86.90.06 | 0.3 | 42 | LR028902 |
NOTE:
Normal Warranty policies and procedures apply.
SERVICE INSTRUCTION
NOTE:
All the vehicle Smart keys need to be present before continuing with this Service Instruction.
- Check that the battery is correctly charged (see battery care manual), has good connections to the vehicle and that the transit relay has been removed.CAUTION: SDD must be loaded with DVD130_05/Calibration File 111 or later.
- Connect a Land Rover approved battery support unit/power supply to the vehicle.
- Connect SDD to the vehicle and begin a new diagnostic session, by reading the VIN for the current vehicle and initiating the data collect sequence.
- Select the Diagnosis Session Type.
- Select the Symptoms tab and enter any of the following Symptom(s).
- Body - Security and locking - Handles locks and latches, or
- Powertrain - Engine system - Starting system - Will not start - Will not crank.
- Check the operation of the Hazard Flashers (front and rear).
- If they do not operate outside the vehicle then follow the next step in this Service Instruction.
- If they do operate outside the vehicle do not continue with this bulletin, further diagnosis will be required to identify the failure mode.
- Does the CJB have correct power and ground connections?
- Record voltages at: - CJB connector C3BP01D, pins 16, 20, 21, 22 (12V).
- Measure resistance to ground at: - CJB connector C3BP01F, pins 05, 25 (<1 Ohm).
- Investigate and rectify if necessary before proceeding to step 9.
- Select the Recommendations tab.
- 'Configure new modules - Body control module' application.NOTE: When asked if a new body control module has been installed, select the 'X' and then continue with the SDD procedure.
- Install a new CJB when prompted (see TOPIx Workshop Manual 418 - 00 Central Junction Box (CJB).
- Select the Recommendations Tab.
- When all tasks are complete, exit the current session by selecting the Session tab and then selecting the Close Session option.
- Disconnect SDD and the Land Rover approved support unit/power supply.