Incorrect Diagnosis Of BLUETOOTH Connectivity (SSM72011)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.

Publication date: 2018-05-16
Reference number: SSM72011

INCORRECT DIAGNOSIS OF BLUETOOTH CONNECTIVITY

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM72011, Date of Issue: May 16, 2018

LAND ROVER:	Discovery Sport/L550; LR2/L359; LR3/L319; Range Rover/L322; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494
SERVICE CATEGORY:	Electrical

ISSUE

The wrong component maybe replaced when troubleshooting Bluetooth connectivity in car.

CAUSE

The front control display interface module (Touchscreen) has no effect on Bluetooth connectivity in the car and as such may be incorrectly diagnosed and replaced as the source of the issue.

Examples of reported customer concerns

BLUETOOTH AND USB DOES NOT WORK WHEN PLAYING MUSIC.

TOUCH SCREEN GOING BLANK AND LOSS OF RADIO AND BLUETOOTH, AFTER A FEW MOMENTS THE RADIO POWERS UP.

THE NAVIGATION, RADIO, BLUETOOTH IS NOT WORKING THE SCREEN WON'T EVEN TURN ON

BLUETOOTH, PHONE AND RADIO ARE INOP.

NAVIGATION, BLUETOOTH RADIO AT TIMES NO VOLUME AND SAYS ERROR HAVE TO TURN OFF AND RESTART TO MAKE WORK

BLUETOOTH INTERMITTENTLY WONT CONNECT AND QUALITY OF SOUND IS POOR.