Guidelines For Identifying Non-Warrantable Damage, ICP And Dials (SSM72026)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.

Publication date: 2014-10-15
Reference number: SSM72026

GUIDELINES FOR IDENTIFYING NON-WARRANTABLE DAMAGE, ICP AND DIALS

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM72026, Date of Issue: 15-Oct-2014

LAND ROVER:	LR4/L319, Range Rover/L405, Range Rover Sport/L494, Range Rover Evoque/L538
CATEGORY:	Electrical

SERVICE INFORMATION

Symptom 207000 Entertainment Systems

Attachments SSM to clarify ICP damage and sticking Rotary Dials post PDI.pdf (SSM to clarify ICP damage and sticking Rotary Dials post PDI.pdf)

Content

ISSUE

Integrated Control Panel (ICP) damaged and, or sticking rotary Dials

CAUSE

Incorrect stowage of objects, loads and materials across the vehicle interior that have made contact with the ICP and or rotary dials.

ACTION

Ensure correct diagnosis of customer reports for mechanically damaged ICP or sticking dials. Damage can be caused by 'customer use' impacts and tampering and are seen after several months in service, are not warrantable and can include:

Broken or heavily scratched temperature display lenses
Sticking or stiff rotary knobs for the temperature setting
Rotary switch knobs or bezels that have witness marks similar to those that would be left if a screw driver had been used to lever
them off
Switch knobs bent over to one side
General scratches or cracks (not including polishing marks)

Attached photographs of examples of this type of damage.