Symptom Driven Diagnostics (SDD) Displays Update Icon And Reduced Functionality If Not Updated (SSM74882)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.

Publication date: 2020-06-29
Reference number: SSM74882

SYMPTOM DRIVEN DIAGNOSTICS (SDD) DISPLAYS UPDATE ICON AND REDUCED FUNCTIONALITY IF NOT UPDATED

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74882, Date of Issue: June 29, 2020

LAND ROVER:	Defender/L316; Discovery Sport/L550; LR2/L359; LR3/L319; LR4/L319 2010 → Onwards; Range Rover/L322; Range Rover/L405; Range Rover Evoque/L538; Range Rover Sport/L320; Range Rover Sport/L494; Range Rover Velar/L560
SERVICE CATEGORY:	Diagnostic Software Hardware

ISSUE

Symptom Driven Diagnostics (SDD) is displaying various messages suggesting that the software is out of date.

A software update Icon in the top right corner of the page, (when trying to update the software you receive a "No update available" message).
A message is displayed stating that SDD will have reduced functionality if not updated.

CAUSE

SDD software has not been released to market in the scheduled time, as no SDD software content has been required.

There were enhancements released within SDD 159.07 to change the mechanism and timing due to the current situation and no SDD releases. Further investigation has found another timing setting concern linked to the download icon.

ACTION

This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process.

This Manual Patch will stay on the JLR Approved Diagnostic Equipment.

NOTE: When an update been applied to the JLR Approved Diagnostic Equipment, this Manual Patch will need to be re-applied until the permanent corrective action is delivered.

To apply the Manual Patch please, complete the instructions carefully.

Restart the JLR Approved Diagnostic Equipment
Make sure Symptom Driven Diagnostics (SDD) and PATHFINDER are closed. Then select the 'Manual Patch' Icon on the Application Launcher screen. You will see a pop-up for the Manual Patch downloader.
Enter 'MP_SDD_D0040 ' in the 'Patch Name' field.
Select 'Start' and the Manual Patch will download.
Select 'Yes' when the patch download is finished.
Start a new SDD session
Confirm download icon in top right corner is no longer present

If this Manual Patch fails to correct the concern, a Diagnostic EPQR (for Retailers) or email to retailer@jaguarlandrover.com (for Independant Operators) should be submitted, using the manual patch number as a reference and quoting the communication reference number that the patch was taken from.

NOTE: This Manual Patch should be installed on all JLR Approved Diagnostic Equipment which has SDD installed.

PERMANENT CORRECTIVE ACTION

Once the permanent corrective action has been released, this communication and Manual Patch will be expired. An updated communication will be released detailing which JLR Approved Diagnostic Equipment version includes the permanent corrective action.