Intermittent Steering Wheel Switch/Paddle Shifter Operation (LTB00584NAS5)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.

Publication date: 2017-09-22
Reference number: LTB00584NAS5

INTERMITTENT STEERING WHEEL SWITCH/PADDLE SHIFTER OPERATION

TECHNICAL SERVICE BULLETIN

Reference Number(s): LTB00584NAS5, Date of Issue: 22 SEP 2017

LAND ROVER:	2012-2015 LR2 (LF), LR4 (LA), Range Rover Evoque (LV); 2012 Range Rover Evoque (LV); 2015 Range Rover Evoque (LV); 2014 Onwards Range Rover Sport (LW); 2013 Onwards Range Rover (LG)
SECTION:	501-00
AFFECTED VEHICLES:	Model: LR2 (LF) Model Year: 2012-2015 VIN: 272671-439912 Assembly Plant: Halewood; Model: LR4 (LA) Model Year: 2012-2015 VIN: 596988-777462 Assembly Plant: Solihull; Model: Range Rover Evoque (LV) Model Year: 2012 VIN: 000447-000695 Assembly Plant: Halewood; Model: Range Rover Evoque (LV) Model Year: 2012-2015 VIN: 600018-999999 Assembly Plant: Halewood; Model: Range Rover Evoque (LV) Model Year: 2015 VIN: 000051-077911 Assembly Plant: Halewood; Model: Range Rover Sport (LW) Model Year: 2014 Onwards VIN: 001154 Onwards Assembly Plant: Solihull; Model:Range Rover (LG) Model Year: 2013 Onwards VIN: 001204 Onwards Assembly Plant: Solihull

MARKETS

NORTH AMERICA

CONDITION SUMMARY

SITUATION:

The steering wheel switches (volume, seek, OK/menu, mode, phone, voice) and transmission paddle shifters may exhibit intermittent operation, causing one or more of the following issues:

Audio volume does not adjust (up and/or down)
Radio 'seek' buttons do not operate
Volume control buttons cause the radio station to change
InControl system slow to operate (blank screen followed by the 'Land Rover' logo)
Transmission paddle shifters do not operate
Diagnostic Trouble Codes (DTC) U2013-02 and/or B1D21-13 stored

CAUSE:

This may be caused by poor electrical connection continuity.

ACTION:

Should a customer express any of these concerns, follow the appropriate Workshop Procedure ['A', 'B', or 'C'] outlined below.

PARTS

PARTS INFORMATION

PART NUMBER	DESCRIPTION	QUANTITY:
LR054614	Nyogel electrical lubricant	1

TOOLS

Refer to Workshop Manual for any required special tools.

WARRANTY

NOTE:

Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims must show the causal part number with a quantity of zero

DESCRIPTION	SRO	TIME (HOURS)	CONDITION CODE	CAUSAL PART
Apply electrical contact lubricant	86.71.89.49	0.4	42	LR034960

NOTE: Normal Warranty procedures apply.

WORKSHOP PROCEDURE 'A'

LR2 (L359) and LR4 (L319) only

Remove the driver airbag module (see TOPIx Workshop Manual section 501-20B: Supplemental Restraint System).
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Disconnect the clockspring connector.
- Connect and disconnect the electrical connector 2 times to clean the contact points.
- Apply Nyogel to the front of the harness connector and connect.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Remove steering wheel left speed control switch (see TOPIx workshop manual section 211-04: Steering Column).
- Connect and disconnect the electrical connector 2 times to clean the contact points.
- Apply Nyogel to the front of the harness connector and connect.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Remove steering wheel right switch (see TOPIx Workshop Manual section 211-04: Steering Column).
- Connect and disconnect the electrical connector 2 times to clean the contact points.
- Apply Nyogel to the front of the harness connector and connect.
To install, reverse the removal procedure.
1. Make sure all steering wheel electrical connectors are connected.

WORKSHOP PROCEDURE 'B'

Range Rover Evoque (L538) only

Remove the driver airbag module (see TOPIx Workshop Manual section 501-20B: Supplemental Restraint System).
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Disconnect the steering wheel electrical harness from the clockspring.
1. Connect and disconnect the electrical connectors 2 times to clean the contact points.
2. Apply Nyogel to the front of the harness connector and connect.
NOTE: Only if fitted.

Remove the paddle shifters from the steering wheel.
NOTE:
Only if fitted.
Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Connect and disconnect the left and right paddle shifter electrical connectors 2 times to clean the contact points.
1. Apply Nyogel to the front of the left and right paddle shifter electrical connectors.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Remove the steering wheel left switch.
1. Connect and disconnect the electrical connectors 2 times to clean the contact points.
2. Apply Nyogel to the front of the harness connector and connect.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Remove the steering wheel right switch.
1. Connect and disconnect the electrical connectors 2 times to clean the contact points.
2. Apply Nyogel to the front of the harness connector and connect.
To install, reverse the removal procedure.
1. Make sure all steering wheel electrical connectors are connected.

WORKSHOP PROCEDURE 'C'

Range Rover Sport (L494) and Range Rover (L405) only

Remove the driver airbag module (see TOPIx Workshop Manual section 501-20B: Supplemental Restraint System).
Remove the lower section of steering column cowling (see TOPIx Workshop Manual section 211-05: Steering Column Switches [Steps 1- 2 of the Removal procedure only]).
NOTE:
- Vehicles with heated steering wheel only.
- Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.
Disconnect the 2 heated steering wheel connectors.
1. Connect and disconnect the electrical connectors 2 times to clean the contact points.
2. Apply Nyogel to the front of the harness connector and connect.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Disconnect the clockspring electrical connector.
1. Connect and disconnect the electrical connectors 2 times to clean the contact points.
2. Apply Nyogel to the front of the harness connector and connect.
Remove the left paddle shifter fastener.
Disconnect the left paddle shifter electrical connector.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Apply Nyogel to the front of the left paddle shifter electrical connector.
Remove the steering wheel left control switch fastener.
Remove the steering wheel left control switch.
- Reconnect and disconnect the electrical connector 2 times to clean the contact points.
Repeat steps 5- 9 for right-side of the steering wheel/steering wheel right speed control switch.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Apply the Nyogel to the front of the steering wheel left control switch electrical connector.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Apply the Nyogel to the front of the steering wheel right speed control switch electrical connector.
NOTE: Make sure there is an even coating of Nyogel on the contact surfaces; wipe away any excess Nyogel.

Disconnect the connector behind the lighting control switch.
1. Connect and disconnect the electrical connectors 2 times to clean the contact points.
2. Apply Nyogel to the front of the harness connector and connect.
To install, reverse the removal procedure.
1. Make sure all steering wheel electrical connectors are connected.