Steering Column Noise (SSM72030)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.

Publication date: 2015-07-14
Reference number: SSM72030

STEERING COLUMN NOISE

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM72030, Date of Issue: 14-Jul-2015

LAND ROVER:	2010 Model Year Onwards LR4/L319, Range Rover Sport / L320
CATEGORY:	Chassis

SERVICE INFORMATION

Symptom 303000 Steering/Handling

Content

ISSUE

A customer may report a noise when turning the steering wheel, which is confirmed by the dealer as originating from the steering column. Discovery 4/LR4 (L319) and Range Rover Sport (L320) Only. 10 Model year onwards.

CAUSE

JLR engineering are currently investigating to understand any situations where the steering column is the cause of noise when turning.

ACTION

Where possible raise an ePQR quoting this SSM number and answering as best as possible follow the process below:

If a knock noise is present - Identify where this noise is coming from before upper steering column removal. Confirm the noise originates in the upper universal joint, replace the nut and bolt that connects the upper steering column to the intermediate shaft, and tighten the new nut to 22Nm. Refer to TOPIx, section 211-04 Steering Column Shaft.
If a grinding noise is present - Identify where this noise is coming from. Confirm the noise originates at the steering angle sensor, remove the sensor, clean and refit. Refer to TOPIx, section 211-02 Steering Angle Sensor.
Once these actions have been taken if the noise persists then replace the steering column and report fault with appropriate noise description. If possible, please include a sound file of the noise.