Detachable Tow Ball And Supplement (Q393V6)

WARNING: This page is about the LR4 Base, which is a different variant/trim than selected.

Publication date: 2015-07-14
Reference number: Q393V6

DETACHABLE TOW BALL AND SUPPLEMENT

TECHNICAL SERVICE BULLETIN

Reference Number(s): Q393v6, Date of Issue: 14/07/2015

LAND ROVER:	2010 - 2015 Discovery 4 / LR4 (LA); 2005 - 2009 Discovery 3 / LR3 (LA); 2005 - 2013 Range Rover Sport (LS)
AFFECTED VEHICLES:	Model: Discovery 4 / LR4 (LA) Model Years: 2010 - 2015 Vin Range: AA510178 - EA744273; Model: Discovery 3 / LR3 (LA) Model Years: 2005 - 2009 Vin Range: 5A000002 - 9A510177; Model: Range Rover Sport (LS) Model Years: 2005 - 2013 Vin Range: 5A000500 - 7A999983

SERVICE INFORMATION

To: UK Dealers and Authorised Repairers only

For the Attention of: The Managing Director

Copies To: The Service/Aftersales Director/Manager The Parts Director/Manager

Related information: This Service Action is being re-issued to provide the SRO and time for the detachable tow ball. This Service Action is valid for two years only. Repairs must be complete and warranty claims accepted for payment prior to the expiry date at the top of this Service Action.

Dear Colleagues

After conducting several investigations regarding excessive wear on Land Rover branded detachable towbars used on 2005 - 2015 MY Discovery 3/4 and 2005 - 2013 MY Range Rover Sport vehicles, the Driver and Vehicle Standards Agency (DVSA) have recommended Jaguar Land Rover issue a communication to all Discovery 3/4 and Range Rover Sport owners highlighting again the importance of using the correct towbar based on their towing needs.

If the towbar is incorrectly used, owners can experience excessive wear of the detachable tow ball. Should the signs of deterioration not be detected during the course of insertion of the tow ball, it is possible that the tow ball may detach unexpectedly.

Please make every effort to engage personally with the customer during vehicle hand-over. Ensure thorough understanding of the following points:- The towbar should not be left attached to the vehicle when not in use. The towbar has been stowed in its correct position, with an advisory label attached. The Owner's Handbook supplement and the towbar label should be consulted if there are any questions as to when to stow the towbar.

Action to be taken

Jaguar Land Rover will be contacting owners of the affected vehicles as communication is required to make customers aware of the importance of using the correct towbar based on their towing needs. The condition of the tow equipment is to be inspected using a gauge special tool. This acton is only to be carried out on Land Rover branded equipment. A copy of the customer letter is attached for information only.

NOTE: Even if no towing equipment is fitted (or a non Land Rover branded tow bar is fitted), the handbook supplement must still be inserted in to the vehicle literature pack.

Unsold vehicles must have the handbook supplement placed in the vehicle prior to hand-over for retail sale.

Please check DDW to ensure that the vehicle is affected by this Service Action prior to undertaking any rework action. DDW will be updated to reflect only those vehicles affected. Should you require a listing of the affected vehicles in market, please contact the Land Rover Field Actions team by email at jlrcamp@jaguarlandrover.com.

At the time of confirming a booking for vehicle repair, please ensure that all outstanding Field Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Yours faithfully

Peter Cockle

Technical Director - Global Customer Service