Pinpoint Test K : There is no navigation voice guidance.

Sound is only absent from the audio system (CD, radio.)

Is sound only absent from the audio system (CD, radio.)? 

YES:  Go to step  4.

NO:  Proceed to the next step.

Voice is only absent from the navigation system.

Is voice only absent from the navigation system? 

YES:  Go to step  3.

NO:  Go to step  3.

Operate the navigation replay switch and raise the volume.

Can navigation voice guidance be heard after pressing the navigation replay switch, and raising the volume? 

YES:  Operation is normal.

NO:  Check and install a new Touch Screen Display (TSD) as required. Refer to the new module/component installation note at top of DTC Index.

The amplifier and speaker wiring harnesses are correctly connected.

Are the amplifier and speaker wiring harnesses correctly connected? 

YES:  Go to step  5.

NO:  Refer to the electrical circuit diagrams and check integrity of amplifier and speaker wiring harness and connections.

Check the volume level is not set too low.

Is the volume level set too low? 

NO:  Increase the volume level and re-test vehicle.

NO:  Refer to the electrical circuit diagrams and check integrity of complete audio system.