Pinpoint Test C: Poor Quality Audio
- C1: Signal Strength NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the telephone is placed within the vehicle cabin area and is connected to the vehicle via bluetooth.
Check the signal strength displayed on the telephone handset.
Are at least two signal strength bars shown on the telephone handset display?
YES: Go to step 2.
NO: Suspect GSM Network issue. This can explain intermittent audio and dropped calls, and the inability to initiate calls.
- C2: Poor Audio From Third Party Only
Establish from Customer feedback/symptom if there is poor audio from the Third Party only.
Is the poor audio from the Third Party only?
YES: Suspect GSM Network issue. This can explain intermittent audio and dropped calls, and the inability to initiate calls.
NO: Go to step 3.
- C3: Poor Audio To Third Party Only
Establish from Customer feedback/symptom if there is poor audio to the Third Party only.
Is the poor audio to the Third Party only?
YES: Check and install a new microphone as necessary.
NO: Go to step 4.
- C4: Poor Audio with Vehicle Stationary
Establish from Customer feedback/symptom if there is poor audio when the vehicle is stationary only.
Is the poor audio when the vehicle is stationary only?
YES: Check and install a new microphone as necessary.
NO: Go to step 5.
- C5: Third Party Moving Vehicle
Establish from Customer feedback/symptom if the Third Party is in a moving vehicle.
Is the Third Party in a moving vehicle?
YES: There are limitations to the way the system can improve audio, and in this situation it is not possible to determine the source of the audio degradation.
NO: Go to step 6.
- C6: Customer Hearing Echo
Establish from Customer feedback/symptom if the Customer is hearing an echo.
Is the Customer hearing an echo?
YES: Echo from the Third Party is not vehicle failure, it is the Third Party set-up. No further action is required for this symptom.
NO: Contact your local in market support for assistance.