Pinpoint Test A: Unable to Pair
- A1: 'No Phone Fitted' Display NOTE: Prior to continuing with any diagnosis, ensure that the Customer telephone and level of software is included on the JLR approved list, the telephone battery is fully charged and in a serviceable condition, the bluetooth function is activated and the telephone handset is placed within the vehicle cabin area.
Carry out checks to determine if 'No Phone Fitted' is shown on vehicle display.
Is 'No Phone Fitted' displayed?
YES: Go to step 2.
NO: Locate the connected telephone and if not Customer telephone, disconnect from the system.
- A2: Telephone Bluetooth Device Search
Carry out Bluetooth device search using Customer handset.
Is 'Land Rover' identified in Bluetooth device list?
YES: Select device from list, then continue with diagnosis. Go to step 3.
NO: Carry out further Bluetooth device search, to a maximum of 4 times, waiting approximately 20 seconds between searches. If 'Land Rover' still not identified in Bluetooth device list, set ignition status to OFF, wait approximately 30 seconds and set ignition status to ON. Carry out further Bluetooth device search, to a maximum of 4 times, waiting approximately 20 seconds between searches. If 'Land Rover' still not identified in Bluetooth device list, contact your local in market support for further assistance.
- A3: Telephone Handset Error
Check for any error shown on the telephone handset when 'Land Rover' is selected from the Bluetooth device list.
Was an error immediately shown on the telephone handset?
YES: Wait approximately 10 seconds then re-attempt selection, to a maximum of 4 times, waiting approximately 10 seconds between each attempt. If error still being displayed, contact your local in market support for assistance.
NO: Enter PIN '2121' then continue with diagnosis. Go to step 4.
- A4: PIN Entry Status
Check for successful PIN entry.
Was PIN entry successful?
YES: Go to step 5.
NO: Wait approximately 10 seconds then re-attempt PIN entry, to a maximum of 4 times, waiting approximately 10 seconds between each attempt. If PIN entry is still un-successful, contact your local in market support for assistance.
- A5: 'No Phone Fitted' Display
Carry out checks to determine if 'No Phone Fitted' is still shown on vehicle display.
Is 'No Phone Fitted' still displayed?
YES: From the telephone handset, select the connect option for the 'Land Rover' device identified in the Bluetooth device list. If 'No Phone Fitted' is still displayed, suspect a telephone handset fault. Carry out Pinpoint test again using known good telephone handset.
NO: The telephone is paired and connected to the system. No further action is required for this symptom.