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Pinpoint Test A : Scratch Test

TEST CONDITIONS  DETAILS/RESULTS/ACTIONS 
A1: IDENTIFY SCRATCH 
NOTE: A scratch will usually be regular in shape, following the line of the object that caused it.
  Probe using the tip of a pencil to identify a groove in the windshield surface.
Is there a groove?
Yes 
Windshield scratched. GO to A2.
No 
Defect not valid.
TEST CONDITIONS  DETAILS/RESULTS/ACTIONS 
A2: CAUSE OF SCRATCH 
  Check for trim, body panels, or foreign objects that may have caused the scratch.
Was the scratch caused by a foreign object?
Yes 
The damage is not due to a defect or an assembly error.
No 
Rectify as appropriate.