Symptom Chart

NOTE: Complete the diagnostic steps below to confirm any concern prior to replacing any component

Symptom	Possible causes	Action
The message center indicates that the hood, the tailgate is open when it appears to be closed	Incorrect striker alignment/adjustment Ajar switch circuit short circuit to ground Ajar switch failure	Check/adjust the strikers as necessary Check for DTCs indicating an ajar switch fault. Refer to the DTC index
Vehicle indicates a miss-lock when the hood, tailgate appear to be closed
Fuel flap does not lock/unlock	Fuel flap cable detached from body Fuel flap actuator detached from mounting bracket Fuel flap actuator disconnected Fuel flap actuator failure	Check the condition and installation of the fuel flap cable Check the security of the fuel flap actuator and bracket Check the security of the actuator electrical connector Check for DTCs indicating a fuel flap actuator fault. Refer to the DTC index
Door(s) will not unlatch/open when using outside door handle	Exterior door handle condition/installation Exterior release cable disconnected from exterior door handle or door latch	Check the exterior door handle condition and installation Check the condition and security of the exterior release cable Single door will not open from the outside (but opens from the inside) GO to PINPOINT TEST A .
Door(s) will not unlatch/open when using inside door handle	Child lock(s) engaged Interior door handle condition/installation Interior release cable disconnected from interior door handle or door latch	Check that the child locks are disengaged Check the interior door handle condition and installation Check the condition and security of the interior release cable Single Door Will Not Open From The Inside (but opens from the outside) GO to PINPOINT TEST B .
Door(s) will not lock/unlock from key fob, key or internal lock switch	Wiring harness/connectors Central junction box (CJB) Door lock switch Cable fault	Check for relevant stored DTCs Once any DTC related faults have been rectified continue with the diagnostic steps below No lock / unlock function from key-fob GO to PINPOINT TEST C .
Door ajar or miss lock signal at message center when door(s) are closed or alarm triggering	Wiring harness Instrument cluster Incorrect striker alignment/adjustment Ajar switch circuit short circuit to ground Ajar switch failure	Latch Mounted Door Ajar Switch Test GO to PINPOINT TEST D .